If you are not completely satisfied with your au pair match, we will assist you in finding a new au pair or provide a refund.
When a host family chooses Au Pair International for their childcare needs, it is normally for the long run. Our participants' satisfaction and the long term friendship we develop with our host families is why we love what we do.
Proof that our host families are satisfied is found in our high satisfaction rating, low number of host families requesting a "re-match", high number of families continuing hosting Au Pair International au pairs for years and our high referral rate. In fact, the majority of our host families have been referred to us by friends, family and colleagues of current host families.
However, every family is different and has different schedules and child care needs. If your experience is not everything you expected it to be, we welcome the opportunity to fix it by providing a new au pair or a refund according to our refund calculation schedule. After all, we are in it for the long run.